Understanding people's feelings is key to measuring the customer experience.

The value you offer as a company is an emotional interpretation of how customers feel when they interact with your organization. If the customer is very satisfied, you build loyalty and they recommend you, but if this is not the case, they ignore you, or even worse, they criticize you.

We work to increase your profits and improve your customers' experiences.

Our goal is to help you increase the benefits of your company through a service, software and experience that contributes to improving the loyalty and recommendation rates of your current customers.

Knowing the particularities of each sector allows us to offer expert advice

Knowing the particularities of each sector allows us to offer expert advice in the structuring of the different points of contact, in the key moments of interaction and in the sectoral references obtained from the different benchmarks through the more than 3 million surveys carried out per year.

Our principles of action guide our daily lives.

At Opinat we have a firm commitment the customer satisfaction that arises from our own value proposition. Measuring our customers' feelings and putting them at the centre of our business allows us to build a stable, long-lasting relationship of mutual trust.

Commitment

Commitment is the inner force that moves us to offer our customers an excellent experience based on active listening and personal support.

Truthfulness

Professionalism, respect and sincerity are the driving force that moves us forward on a daily basis and helps us build solid relationships with our customers and collaborators.

Efficiency & Ethics

Efficiency and ethics are the direction that guides our way of doing things, innovating and relating to our environment, promoting solidarity and reducing the negative environmental impact.

We add value to our customers

Our customers don't speak to machines, but to people who attend to their needs in a direct and agile way. Our team is made up of technical staff and consultants with extensive experience, trained and specialized in the NPS® methodology.

We have offices in Barcelona and Bogotá.

We provide our services to companies around the world.