Without satisfied
A comprehensive, flexible and practical solution that covers the process from start to finish.
Our tailored solution is designed to add value, facilitate all parts of the process and accompany you from initial advisement to the integration, implementation and continuous improvement of our NPS® software.
We make NPS® easy and affordable for any company and user profile.
The Net Promoter Score is an indicator to determine customer loyalty. It measures how likely someone is to recommend a company's product or services and is calculated based on a single question: To what extent would you recommend our products or services to your family, colleagues or friends?
Do you want to try our NPS® service?
If you want to try a demo, click the following link:
More information about the NPS®?
Watch the following 6-minute webinar from our NPS® Academy.
A value proposition that has a direct impact on your business
Implementing a system for measuring emotions and experiences helps elevate the purchasing and consumption processes to an improved state. It also positions the customer at the centre of the business, which enables better decision making.
Know what they value most
Through positive customer comments you will be able to understand what drives their loyalty and to strengthen it in your business.
Detect areas for improvement
By analyzing your customers' ratings you will have a global vision of your business' strengths and those areas that can be improved.
Convert dissatisfied customers
Listen to your dissatisfied customers and act to convert them into loyal customers.
Make decisions based on NPS®
Thanks to the NPS® system you can choose your course of action based on metrics, adding a quantifiable factor to your decisions.
React in real time
Manage your responses instantly to convert detractors and resolve issues in real time.
Automatic process
Thanks to the integration with our system, the entire measurement process is done automatically.
Knowing the particularities of each sector allows us to offer expert advice
Knowing the particularities of each sector allows us to offer expert advice in the structuring of the different points of contact, in the key moments of interaction and in the sectoral references obtained from the different benchmarks through the more than 3 million surveys carried out per year.
Discover more information, practical cases and sector ideas
What do our customers think?
Healthcare
Funeral Services
Banking and Financial Services
Insurance
Tourism and Catering
Technology
Retail
Other
An Opinat NPS® specialist at your disposal
Contact us to have your questions answered by a specialist with direct experience in the implementation of our NPS solution with customers of different sizes and industries.